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Microsoft recently introduced Viva Topics. At Xillio, we believe Viva Topics is the rebirth of knowledge management. Why?
Knowledge management rose in popularity late last century, but it failed to deliver on its promise. As technology was not as advanced as it is today, it required end-users to ‘tag’ information and it forced end-users to log into a separate knowledge management application. Unfortunately, end-users did not tag information and as a result, nobody used the app either. Resulting in a vicious negative circle. Viva Topics solves this.
Viva Topics is a Microsoft 365 application that applies advanced artificial intelligence (AI) to empower people with knowledge and expertise in the apps you use every day.
This means that Viva Topics automatically captures and distributes (through Microsoft 365) the knowledge your end-users need to achieve more. Viva Topics offers new possibilities to successfully integrate knowledge management in your organization. More knowledge-related features will be released over time. Already, the application is able to surface knowledge articles across Microsoft 365 and Office apps.
Xillio and Metataxis explain how you can design information architecture and an information governance framework that could leverage Microsoft Viva Topics to its fullest extent.
You want to get started with Viva Topics, but for knowledge to work you need content. Regarding your content these challenges are common:
You have a lot of content, distributed over numerous systems. You have countless processes, workflows and tools built around this content.
In order for Viva Topics to deliver on its value, this content should be migrated to Microsoft 365.
What does Viva Topics mean for Knowledge Management exactly? The answer lies in its ability to aggregate knowledge across Microsoft 365 applications in an automated manner. Thus, your employees are enabled to take notice of important knowledge while they work on new information, and are able to locate experts that can actively help them on the subject they are working on.
Are you uncertain about the impact of implementing Viva Topics and how you can fully utilize it? Do you want to know how to integrate Microsoft information governance controls and Viva Topics capabilities? Do you have questions about migrating your content to Microsoft 365, such as “Do I need to migrate immediately, or can I do it in a phased manner?”
As an official Microsoft Content Services Charter Member, Xillio knows how to solve these challenges, and has answers to all your questions. We can help you migrate vital content towards Microsoft 365 and roll out Viva Topics within your organization.
Let us help you define your Viva Topics Roadmap & Quick Wins. Fill out the form to contact us!