Xillio Privacy Policy and Cookie Statement

Last Modified: June 5, 2025

We at Xillio are committed to protecting your privacy. In this privacy policy, we tell you which personal data we collect and in what way we store and use it. This privacy policy applies to information and data collected on our websites (www.xillio.com, www.knoodle.ai, www.lochub.com, https://support.xillio.com/support/login) or through other channels as described below. It also describes your rights and choices regarding use, access, correction, and deletion of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Xillio websites.

Which data do we collect and store?

You are free to explore the Xillio websites without providing any personal data about yourself. Personal data can be collected in different ways, such as:

  • When you make a personal account on our support site

  • When you make use of our services

  • When you download something

  • When you leave your data in the chat

  • When you request information or a quote

  • When you contact us

Personal data refers to any information that you voluntarily submit to us and that identifies you personally, including:

  • Name

  • E-mail address

  • Company name

  • Address

  • Phone number

  • Other information about yourself or your business

  • IP address

  • Browser type

  • Referring website address

  • Device type and technical access information

This information is used by Xillio to provide general statistics regarding the use of the websites. 

We do not collect sensitive personal data, such as: 

credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver's license numbers, or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial, or health information.

 

Legal basis for processing Personal Data

We process your personal data based on one or more of the following legal grounds as set out in Article 6 of the GDPR:

  • Your consent

  • The necessity to perform a contract with you

  • Compliance with legal obligations

  • Our legitimate interests, such as improving our services and marketing activities, unless these are overridden by your privacy interests

Why do we store your personal data?

We store and process your data to improve and protect our website and services and to manage your personal account. We may use your personal data to:

  • Improve your browsing experience by personalizing the websites

  • Send information or Xillio content to you which we think may be of interest to you by post, email, or other means, according to your communication preferences

  • Promote the use of our services and share promotional and informational content

  • Notify you about changes to our Privacy Policy or other legal information

If you don’t want to receive any Xillio content, you can click the "unsubscribe" link in any email or contact us directly.

Provision of data to third parties

Xillio only provides data to third parties if:

  • Required by law

  • There is a data processing agreement in place, and the third party processes personal data on our instruction.

International data transfers

In principle, Xillio does not transfer personal data outside the European Economic Area (EEA). If this occurs, it will only be done under appropriate safeguards, such as:

  • An adequacy decision by the European Commission

  • Standard contractual clauses

  • Binding corporate rules

Retention of personal data

Xillio does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Retention periods may vary depending on the purpose of processing, but are always aligned with legal requirements.

Your rights: How can I see, modify, or delete my personal data?

You have the following rights:

  • Right to information

  • Right of access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Right to human intervention in automated decision-making (if applicable)

If you would like to use these possibilities, please send us an email at office@xillio.nl.

Xillio will respond to your request as soon as possible, but in any case within four weeks.

Xillio would also like to point out that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Automated decision-making

We do not use your personal data for automated decision-making or profiling.

How do we protect your personal data?

We do everything possible to protect your data from loss, destruction, unauthorized access, or misuse.
We use Transport Layer Security (TLS) to encrypt data during transmission. Your information is only accessible to authorized personnel. We do not sell your data and only share it when required, as described above.

Cookies

We use cookies on our website to make our website more user-friendly and analyze trends, track users' movements around the website, and to gather demographic information about our user base as a whole. A cookie is a tiny piece of information that will be saved to your computer when you visit our website. Cookies make it possible for our website to recognize you when you return to us. Next to that, because of cookies, our website is quicker and safer. Cookies also make it easier for us to spot errors on our website. If you want to disable cookies, you can change the settings of your browser. But please note: you will not have the best experience that our website has to offer.

Social Media Cookies

On our website’s blog, we show buttons of the social networks Facebook, LinkedIn, and Twitter, so you can easily share information about us on social media. These buttons are pieces of code of the social media itself, and use a cookie. This cookie remembers that you are logged in so that you do not have to log in every time you want to share something. By installing a program such as 'Disconnect' for Chrome and Firefox, you can switch off this feature. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

Outgoing Links

This website may contain links to other websites. We do not control, and are not responsible for the content or (lack of) privacy protection of those websites. Therefore, we advise you to always read the privacy statements of the linked websites.

Alterations of the Privacy Policy

We may update this privacy policy, from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification.

Questions?
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at office@xillio.nl or by mail to Xillio, 's-Gravelandseweg 178, 1213 GB Hilversum, Netherlands, Attn: Privacy.

Contact
Xillio
's-Gravelandseweg 178
1213 GB, Hilversum
The Netherlands
Phone: +31 35-6229545
https://www.xillio.com/